I ultimately reached a manager right after 16 phone calls and they seemed extremely beneficial BUT Yet again, Not one person Confirmed for your appointment time for you to fix the carpet. Not one person will return a phone and After i call no manager is at any time available so in this article I'm. Your customer help is appalling. This can be my final energy for someone on the team to acquire accountability and resolve the issue right before noted to the BBB and additional following Ways are taken.
October five, 2018 at eleven:16 am Of course I am creating to let you know my disappointment with your organization very first off my put in did not come about yesterday my dwelling is totally tore down for this install I used to be told the installers would return very first thing this early morning and they did not now I’m instructed they're able to’t get it done until finally Tuesday my question is how are you presently taking care of your customers I’ve invested over $7,000 to your business and have not been happy to this point now my household is in complete disarray due to set up yesterday that didn’t materialize and now I’m without a mattress and almost everything who will take care of this problem and how speedy can I get it completed
We comprehend your annoyance, and we’re sorry to recognize that you were inconvenienced by these difficulties. We’ll even more look into your problems, and we’ll be in connection with you soon.
We apologize for The shortage of observe up which you’ve obtained, and we’ll be on the lookout into your fears right away.
Discover they don’t make “list selling prices” obtainable Everywhere? Difficult to tell what 50% off is any time you can’t explain to what normal selling price is. Not which they don’t negotiate on regardless of what price they existing in any case. A lot of back-and-forth with managers though quoting rate (a la employed motor vehicle revenue).
We’re glad to hear that you've got been contacted. We’ll go on to abide by up with you right until your installation is finished.
October 30, 2018 at twelve:21 am I really don’t know where empiretoday com reviews by to start my working experience with this particular corporation has been so immensely Negative, words and phrases ca probably not Categorical the dis-pleasure with this particular enterprise. My initial face using this type of corporation was nevertheless the customer service dept, They sent the revenue person to the wrong tackle and referred to as me to state I wasn’t in your house and the revenue person was at my doorway (brain you I are already waiting around on all of them day) The gross sales particular person was despatched to my mothers tackle.
We in no way want our customers to really feel by doing this. Remember to e-mail your problems and account data to customersupport at empire-today.com, and point out Headquaters in the topic line so we could more aid you.
Your customer service or whoever handles your complaints is Terrible! This is totally unacceptable how this was handled……what a joke!!
We've examine your review and are let down to listen to that the product is not really meeting your anticipations We would like To find out more and we will be in contact with you shortly to debate your considerations.
We’ve examine your submit, and we’re disappointed to hear that the working experience did not meet up with your anticipations. This is not the level of service that we be expecting for our customers, and we’ll be in contact with you shortly to further discuss your worries.
I asked to talk to the GM or Trevor. I was informed the GM was not out there as he travels amongst locations. So, I requested to speak with Trevor. I had been educated that he was out of your office for the rest of the working day and off on Friday. He would call me on Monday, December 4th. I expressed my issue to Kim. My issue was escalated to corporate; I assumed Potentially there might be a larger feeling of urgency to correct The difficulty by the GM and installation manager. I asked for a call back again within the GM on Friday.
Thanks for producing us aware of this subject. We regret to hear that there was confusion about your installation date, and we’re sorry to are aware that you were being inconvenienced by this subject. We’ve Positioned your get, and we’ll be in touch along with you Soon.
My mother explained to them that they have got the incorrect to set up her carpeting what are you accomplishing listed here. Installer left I am there waiting around on installers ????????? Of course I termed my salesman and he under no circumstances called me back again. This is certainly an organization who don’t have confidence in having it do ideal The very first time and you'll only say I’m sorry that this took place to you personally and I recognize so many times (It's got No have an impact on) I guest the higher you are in an organization implies that you don’t have to phone a customer again (Rueben) Use this corporation If you prefer, don’t say no one explained to relating to this enterprise……